Help Documentation

Overview

Updated on

iPost provides an extensive set of features to help manage you email campaigns and data. These features are categorized into several primary areas that can be accessed using the menus found within the user-interface.

User Profile

Your name is shown at the top right corner in the platform. Click the icon next to your name to manage your profile, search our Help Documentation, or log out of your account.

My Profile

This page allows you to edit your contact information,  manage your password, and set your personal preferences.

General Settings Menu

The General Settings menu can be accessed by clicking the right-pointing arrow found to the right of your username. Use this menu to control your account settings such as default account and email settings, managing users, and creating subclients.

Section
Description
Client Manage account time setting and default values of emails.
Subclients
View and manage subclients.
Users Manage users and their permissions.
Delivery Management Set delivery settings, manage default values for sending emails, and create sender domains.
Database View and edit database fields.
Web Tracking Set up conversion tracking to track website activity.
Web Analytics Create and manage web analytics tracking parameters.

Content Creation Menu

The Content Creation Menu is located on the left side of your screen. Use this menu to manage content, assets, automations, and reporting. If you wish to minimize this menu, click the four-line icon next to your Account Name.

Section
Description
Dashboard Gives you quick access to your performance trends, allowing you to gauge trends over time.
Email Create and manage emails, templates, headers & footers, snippets, and dynamic content.
Mobile Create and manage SMS content, snippets and keywords (only available to accounts configured to send SMS/MMS messages)
Assets Library Upload images that you use in your emails.
Contacts Create and manage lists, data tables, filters, SQL queries, topics, and categories.
Automation Create and manage process and journey automations.
Reports Track the performance of your emails.
Calendar Provides a weekly or monthly view of all scheduled and past email sends.
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